Large Black Waterproof Seedling Heat Mat Plant Seed Germination Propagation Cloning Starting Accessories Garden Tools Supplies

Item Specifics

SHIPPING AND DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Do you have FREE Shipping?

We do provide the free shipping with the minimum order amount:

How do you ship packages?

Packages will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.

If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused and a manufacturers re-stocking fee of 15% plus 5% merchant processing fee will be charged as well. Note: Shipping Fee are non-refundable because we cannot ask for a refund from the EMS Shipping Company and we pay the shipping fee directly to them.

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of onlinebuymore.com (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of onlinebuymore.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

COVID-19 NOTE:

Due to the pandemic of COVID-19, the shipping time may take longer than expected. Please understand, we do not have the control of this situation, but we are 100% sure that your parcel will be delivered safely, it may just take longer than expected, it will depend on the schedule of the shipping company. Please bear with us. 

This is what you need to know before place your order:

1. Due to the high-demand season, we may need up to 7 working days to prepare the shipment. 
2. The shipping time may take 20 - 30 working days after dispatch due to limited flights.
3. Some of our competitors have stopped accepting orders, and most others are experiencing shipping delays. We can still ship the orders but the shipping time will be longer than expected. For the detail about the shipping, please refer to our Shipping&Delivery page.
4. Make sure you have read our shipping&delivery page before you place your order.

We invite you to place your order, If you are okay with those waiting times. We simply don’t have the control of this situation, we hope everything will back to normal soon.

Finally, we hope all of our customer are safe! Thank you for your continued patience.

We promise, we are on the case.

OnlineBuyMore Team

A few reasons why buy from us: